HOTEL YSOTOP

Privacy Policy

Introduction

In connection with the use of its services, particularly those available on its website, mobile site, and mobile applications, SH GRENOBLE – YSOTOP HOTEL, acting as data controller, may collect and process personal data concerning you.

We are committed to respecting the privacy protection rules for prospects and visitors to our sites. All personal data processing implemented within the framework of the accessible services complies with the applicable local regulations concerning personal data protection, including the provisions of the amended "Informatique et Libertés" law of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR".
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1 - Our commitments regarding personal data protection

SH GRENOBLE – YSOTOP HOTEL is committed to ensuring a high level of protection for the personal data of its customers, prospects, and users of its online services.

SH GRENOBLE – YSOTOP HOTEL is committed to complying with the applicable regulations for all personal data processing it carries out:

• Your personal data is processed lawfully, fairly, and transparently.
• Your personal data is collected for specified, explicit, and legitimate purposes, and is not further processed in a manner incompatible with those purposes.
• Your personal data is kept adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
• Your personal data is accurate, kept up to date, and all reasonable steps are taken to ensure that inaccurate data is erased or rectified without delay.

SH GRENOBLE – YSOTOP HOTEL implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, meet regulatory requirements, and protect the rights and data of data subjects from the design stage of processing operations.

Furthermore, SH GRENOBLE – YSOTOP HOTEL contractually imposes the same level of personal data protection on its subcontractors.

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2 - What personal data do we collect?

A - Depending on the purpose of collection

The personal data we collect varies depending on the purpose of collection and the service we provide to you. We may collect the following categories:

a) Personal contact details: name, first name, email address, postal address, telephone number(s).

b) Login credentials: username and password to access your online account.

c) Interactions with our teams: details of conversations via chat or customer service.

d) Demographic information: age, gender, stay preferences.

e) Browsing history: pages visited, date of visit, location, IP address.

f) Payment information during a reservation: name, billing address, payment data.

We may also collect data about you indirectly when you share content on social media related to our services.

B - Personal data concerning minors

SH GRENOBLE – YSOTOP HOTEL does not collect or process personal data relating to children under 18 without the prior consent of parents or legal guardians. If such data were collected, parents may object by contacting us at the address indicated at the bottom of this page.

3 - How is personal data collected?

A - Collection methods

Your personal data may be provided to us when you browse our website, make a reservation, fill out a contact form, subscribe to our newsletter, create an account, or during any contact with our establishment.

B - IP Address

The IP address is automatically assigned to your computer by your internet service provider. We collect IP addresses to analyze website trends. This information remains anonymous and does not directly identify you.

C - Cookies

To improve the quality of services offered on our site, SH GRENOBLE – YSOTOP HOTEL may use "cookies". Several types of cookies may be used:

a) Cookies essential for website use, allowing access to main functionalities such as booking.

b) Performance cookies, used to optimize our site and detect potential technical issues.

c) Functionality cookies, remembering your browsing preferences to personalize your experience.

d) Advertising marketing cookies, collecting information about your browsing habits to offer you tailored advertisements.

e) Cookies from third-party sites and social networks. To learn more, we invite you to consult the privacy policies of these sites.

For more information on cookies, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

D - Links to third-party sites

Our site may contain links redirecting to third-party websites. We disclaim all responsibility for the collection or use of data by these third parties.

4 - What is the collected data used for?

Your data is primarily used for booking purposes, prospecting, customer loyalty, commercial information, satisfaction surveys, and improving your customer experience. The processing of your data is notably necessary to:

• Ensure the execution of the service contract.
• Comply with a legal obligation.
• Pursue the legitimate interests of our establishment.

More specifically, your data is used to allow you to benefit from all the services available on our site: account creation, reservation management, assistance, newsletter, etc.

5 - How long is your data retained?

SH GRENOBLE – YSOTOP HOTEL commits to retaining your personal data for a period not exceeding that necessary for the purposes for which it is processed, taking into account applicable legal provisions and CNIL recommendations.

6 - Who can access your personal data?

A - Recipients of your data

The collected data may be communicated to our internal staff or our service providers (subcontractors, banks), as part of the performance of the services mentioned. SH GRENOBLE – YSOTOP HOTEL requires strict confidentiality and data protection measures from its providers.

B - Transfers outside the European Union

Personal data may be processed outside the European Economic Area. Where applicable, SH GRENOBLE – YSOTOP HOTEL ensures that this transfer has an adequate level of security.

7 - How to exercise your rights?

In accordance with applicable regulations, you may at any time exercise your rights of access, rectification, erasure, restriction, objection to processing, and data portability regarding your personal data.

These rights can be exercised by mail at the following address:

SH GRENOBLE – YSOTOP HOTEL 8 Place Nelson Mandela 38000 Grenoble

or by email: rgpd@ysotop-hotel.com

Please include the necessary identification documents with your request. You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) in the event of a violation of applicable regulations.

8 - IT Security

The security and confidentiality of your personal data are a priority for SH GRENOBLE – YSOTOP HOTEL. We implement all necessary technical and organizational measures to protect the security of your data and prevent any unauthorized access, destruction, loss, or alteration.

We offer a secure online payment system using the latest technologies. We also advise you not to share your passwords with third parties and to systematically log out of your account after each session.

9 - Contact Us

For any questions regarding this policy or how SH GRENOBLE – YSOTOP HOTEL processes your personal data: rgpd@ysotop-hotel.com

10 - Policy Amendments

SH GRENOBLE – YSOTOP HOTEL reserves the right to amend this personal data protection policy. In the event of substantial changes, a link to the updated statement will be published on the website's homepage.