HOTEL YSOTOP

Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE

THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY TO ANY RESERVATION MADE BY AN INDIVIDUAL CLIENT AT HÔTEL YSOTOP, 8 PLACE NELSON MANDELA, 38000 GRENOBLE.

SH GRENOBLE – YSOTOP HOTEL

Simplified joint-stock company with a share capital of €3,000,000

Registered office: 8 place Nelson Mandela, 38000 Grenoble, France

Registered under SIREN: 951 501 576 - SIRET: 951 501 576 00023

Email: contact@ysotop-hotel.com

VAT number: FR89951501576

Publication director: Mr. Alain BlasHereinafter referred to as "SH GRENOBLE".

SH GRENOBLE publishes and operates the website https://www.ysotop-hotel.com/ (also available in mobile version), a hotel booking site and other complementary services (hereinafter the "Site").

1. PREAMBLE

These general terms and conditions of sale (hereinafter the "General Terms and Conditions") are intended to define the terms and conditions under which SH GRENOBLE enables its individual clients (hereinafter the "Client(s)") to benefit from all services, including booking services, available on this Site (hereinafter collectively the "Services").

Prior to any reservation of a Service on the Site, the Client declares (i) that they are acting for personal purposes that do not fall within the scope of their commercial, industrial, craft, professional, or agricultural activity, and (ii) that they have full legal capacity to be bound by these General Terms and Conditions.

The Client is invited to carefully read these General Terms and Conditions, the prior acceptance of which is mandatory for the reservation of any Service offered on the Site. All Clients are advised to save and print these General Terms and Conditions using the standard features of their browser and computer. The Client must also consult the Special Terms and Conditions listed in the rate schedule, which are specific to each rate.

These General Terms and Conditions apply in their entirety to any order for Services placed from 1 January 2025 onwards.

SH GRENOBLE reserves the right to modify or supplement, at any time, all or part of these General Terms and Conditions. In such case, the new version will be available on the Site with its effective date. In any event, the Client shall only be bound by the version of the General Terms and Conditions in force at the time of their reservation.

2. DESCRIPTION OF SERVICES

2.1 SERVICES

SH GRENOBLE offers on its Site (i) room and studio reservation services ("Accommodation Services") and (ii) complementary services to said Services ("Complementary Services").

2.1.1 ACCOMMODATION SERVICES

The Site allows the reservation of rooms, studios, and apartments at Hôtel Ysotop (hereinafter the "Establishment").

The essential characteristics, availability dates, price, available options, payment conditions, and the special terms and conditions applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, etc.) are presented during the booking process.

In accordance with applicable regulations, the Client may be required, upon arrival at the Establishment, to complete a registration form. The Client must present a form of identification for this purpose. Should the Client refuse to complete or sign the registration form, the Establishment shall be entitled to refuse access to the reserved accommodation.

2.1.2 COMPLEMENTARY SERVICES

The Site also allows the reservation of Complementary Services, such as breakfast, an upgrade, or any other option available at the time of booking.

2.2 PARTNER SERVICES

SH GRENOBLE may enter into partnership and distribution agreements with third-party websites ("Partners") to enable the Client to search, select, and reserve accommodation at the Establishment. The terms and conditions applicable to these Partner Services are available on the relevant Partner's website.

3. BOOKING PROCESS

3.1 SERVICE RESERVATIONS

Reservations are made by the Client on the Site through the following steps:

Step 1: entering search criteria (dates, number of guests, type of accommodation);Step 2: selecting a room or studio and, where applicable, one or more Complementary Services;Step 3: details and characteristics of the selected Service(s), total price including VAT, and applicable Special Terms and Conditions;Step 4: reservation summary and entry of the Client's contact details;Step 5: finalisation of the reservation, entry of payment details, and acceptance of the General and Special Terms and Conditions;Step 6: processing of the reservation by SH GRENOBLE and the Establishment;Step 7: sending of a confirmation email summarising the reserved Services, the price, the accepted Special Terms and Conditions, and the Establishment's contact details.

A reservation is deemed confirmed upon the Client's validation click. Any reservation made via the Site implies full and unconditional acceptance of these General Terms and Conditions as well as the Special Terms and Conditions of the reserved rate.

The Client may make a reservation for a maximum of 7 rooms. Beyond this, the reservation will be subject to the conditions applicable to groups, available upon request at contact@ysotop-hotel.com.

If the confirmation email is not received within 24 hours of the reservation, the Client is invited to contact the Establishment.

3.2 RESERVATIONS THROUGH PARTNERS

Reservations made through Partners are made directly between the Client and the Partner, following the steps specific to the relevant Partner's website.

4. PRICES AND PAYMENT

4.1 PRICES

Prices for the Services are indicated in euros, inclusive of all taxes, before, during, and after the reservation. Prices are per room or studio for the number of guests and dates selected.

The tourist tax, presented during the booking process, is to be paid directly on-site at the Establishment, unless prepaid online, in which case this amount may be included. Prices take into account the VAT rate applicable on the date of reservation; any change in rate will be reflected on the date of invoicing.

Certain promotional offers are available exclusively on the Site and cannot under any circumstances be obtained at the Establishment's reception.

4.2 PAYMENT

4.2.1 General provisions

The Client communicates their payment details securely (SSL encryption) either to prepay the reservation or as a guarantee. SH GRENOBLE uses an external secure payment solution; at no time does SH GRENOBLE have access to Clients' banking details.

Accepted online payment methods include Visa and Mastercard cards. This list is subject to change. For payment at the Establishment, other methods may be accepted (cash, holiday vouchers, etc.).

An invoice will be sent electronically to the email address provided at the time of reservation. Upon express request, a paper invoice may be provided at the Establishment.

4.2.2 Prepayment

Prepayment refers to any payment made at the time of reservation. Once completed, the Client receives a confirmation email. The amount charged includes the total indicated at the time of reservation, including all applicable taxes and, where applicable, the price of selected options.

4.2.3 Bank guarantee

A bank card guarantee refers to the collection of payment details at the time of reservation without immediate charge. Payment is made directly at the Establishment on the day of arrival or departure. All reservations must be guaranteed by a valid credit card. If the card is not valid, the Establishment will contact the Client to provide another. If no response or valid card is received within 24 hours, the Establishment reserves the right to cancel the reservation.

4.2.4 Pre-authorisation

For any stay, the Establishment may, on the day of the Client's arrival, submit an authorisation request to the Client's bank for up to the amount of the reservation, plus a flat fee to cover any on-site charges (breakfast not included, bar, tourist tax, etc.).

A pre-authorisation request is not an immediate charge but a reserve for future payment. The release of the pre-authorised amount typically takes 24 to 48 hours, but may take up to 7 business days or more depending on the Client's bank. Should the Client refuse the pre-authorisation process, they will be denied access to their room.

4.2.5 Client no-show

In the event of a no-show on the first day of the reservation, the reservation will be cancelled in its entirety and the Establishment will make the reserved accommodation available for sale again:

For a non-cancellable and/or non-refundable reservation, the Establishment will retain all amounts paid as a deposit;For a flexible reservation guaranteed by bank card, the Establishment will charge 100% of the stay amount. The Client shall not be entitled to any refund.

5. CANCELLATION OR MODIFICATION OF THE RESERVATION

In accordance with Article L. 221-28, 12° of the Consumer Code, the Client does not have the right of withdrawal for accommodation services provided on a specified date or period.

Cancellation and modification conditions are set out in the Special Terms and Conditions specific to each rate.

Prepaid reservations cannot be modified and/or cancelled. Deposits paid shall not be refunded.

Where the Special Terms and Conditions permit:

Cancellation may be made directly on the Site via the "Modify or cancel a reservation" section;Modification may be made directly with the Establishment at the contact details provided on the reservation confirmation.

In the event of early termination of a Service by the Client, the full agreed price will be charged.

Check-in: rooms are available from 3:00 PM.Check-out: the Client must vacate their room before 11:00 AM on the day of departure. Failing this, an additional night may be charged. Subject to availability, a late check-out may be offered for an additional fee.

6. CLIENT COMMITMENTS AND LIABILITY

The Client is solely responsible for their choice of Services and their suitability for their needs. They are also solely responsible for the information provided during the reservation.

The Client undertakes to comply with applicable regulations and these General Terms and Conditions as well as the Establishment's Internal Rules. In the event of a breach, the Establishment may immediately expel the Client and any person sharing their stay, without compensation or refund.

In particular, the Client undertakes to:

Not bring food or beverages from outside into the Establishment, unless expressly authorised by the Establishment;Not smoke within the Establishment, which is 100% non-smoking, including in rooms and common areas. Any breach exposes the Client to a fine and penalties of up to the price of the reserved room;Do not disrupt the establishment's operations or compromise the safety of individuals within it;Ensure that the IT resources provided (including Wi-Fi) are not used for illicit purposes, particularly in violation of copyright or intellectual property law.

Minors may only stay at the Establishment if accompanied by an adult and possessing a form of identification. If the accompanying adult is not a parent, parental authorization will be required.

The Client is responsible for all damages caused by them and/or their guests within the Establishment. Any damage must be reported to reception and may be directly billed to the Client.

7. COMMITMENTS AND LIABILITY OF SH GRENOBLE

SH GRENOBLE undertakes, under an obligation of means, to provide access to the Site and the Services offered in compliance with these General Terms and Conditions. SH GRENOBLE may temporarily suspend the Site without prior notice, particularly for technical maintenance reasons, without incurring liability.

SH GRENOBLE cannot be held liable for inconveniences or damages related to the use of the Internet network, particularly in the event of poor data transmission, hardware failure, or network malfunction.

8. CANCELLATION BY THE HOTEL AND FORCE MAJEURE

Neither party shall be held liable for the non-performance of its obligations resulting from a force majeure event, as defined by the jurisprudence of the Cour de cassation. If the force majeure event lasts for more than thirty (30) days, these General Terms and Conditions may be terminated by either party without compensation.

In the event that the reserved accommodation cannot be made available to the Client, the Establishment may offer accommodation in an equivalent category establishment, subject to the Client's prior agreement. Reasonable transfer costs will be borne by the initially chosen Establishment. The Client may also request cancellation of their reservation with immediate refund.

9. PERSONAL DATA

When using the Site, particularly during a reservation, SH GRENOBLE processes personal data in accordance with its privacy policy available on the Site.

In accordance with current regulations, the Client has the right to access, rectify, object to, restrict the processing of, and delete their data, which they can exercise:

By postal mail: Hôtel Ysotop, 8 place Nelson Mandela, 38000 Grenoble;By email: rgpd@ysotop-hotel.com

10. MISCELLANEOUS

These General Terms and Conditions and the applicable Special Terms and Conditions express the entirety of the parties' obligations. In the event of a contradiction between the Special Terms and Conditions and the General Terms and Conditions, the Special Terms and Conditions shall prevail for the obligation in question.

If one or more provisions of these General Terms and Conditions are held to be invalid, the other provisions shall remain in full force and effect.

The authoritative language is French. In case of translation, the French version shall prevail in the event of a dispute.

In accordance with Article L.223-1 of the Consumer Code, the Client may register on the telephone solicitation opt-out list on the website: www.bloctel.gouv.fr.

11. COMPLAINTS AND DISPUTE RESOLUTION

Any complaint regarding the booking or the performance of the Services must be submitted in writing:

By postal mail: Hôtel Ysotop, 8 place Nelson Mandela, 38000 Grenoble;By email: contact@ysotop-hotel.com

It is advisable to submit complaints within eight (8) days following the date the Service was rendered.

Should no satisfactory response be received within sixty (60) days, the Client may refer the matter to the Tourism and Travel Mediator (MTV – Médiation Tourisme et Voyage, BP 80 303, 75 823 Paris Cedex 17) according to the procedures set out on its website: www.mtv.travel.

Furthermore, in accordance with Regulation (EU) No 524/2013, a European online dispute resolution platform is accessible at: https://ec.europa.eu/consumers/odr/

12. APPLICABLE LAW

These General Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the Client's country of residence